Project Summary

Project General Description

The Development of Quality of Service Standards and Regulations for the Broadcasting and Telecommunications Sector in Seychelles and provide capacity building for the regulatory staff of the Department of Information Communications Technology project aims to ensure minimum acceptable standards of quality of service are delivered to all classes of consumers in all market segments (Fixed, Mobile, Internet, and the Broadcasting services). This project is supported by the African Development Bank. It comprises three components namely: (i) Development of standards that are benchmark against regional and international best practice to be used for monitoring of quality of service in the ICT sector; (ii) Development of regulations that will outline clear procedures for publishing quality of service parameters, enforcement and compliances; (iii) Provide capacity building for the regulatory staff in the Department of Information and Communications (DICT) to better equip the DICT staff with the necessary skills and knowledge to be able to regulate the ICT sector effectively and maintain any quality of service tools recommended by the study

Project Objectives

The principal objectives of this project are to: provide an assessment, review and analysis of the existing method of Quality of Service (QoS) intervention and the actual Quality of Service (QoS) performance in Seychelles and come up with recommendations to be adopted for best practices future QoS regulation to ensure effective regulation of the broadcasting and telecommunication sector that will sustain a competitive market environment in all market segments.

Beneficiaries

The targeted beneficiaries are all users of communications and broadcast services in the Seychelles.

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